Refund policy
Last updated: September 25, 2026
Digital files and credits are non-refundable. Files are delivered instantly and can't be returned, so sales of digital files and credit packs are final.
Memberships. Monthly membership payments are non-refundable, including when you cancel partway through a month. Annual membership payments can be refunded within 48 hours of payment, as long as none of that year's credits have been spent. After 48 hours, or once any of that year's credits are used, the annual payment is non-refundable, including when you cancel partway through the year. You can cancel at any time to stop future charges, and your membership stays active until the end of the period you already paid for.
When we will refund or fix:
- Duplicate charge, or a charge after you completed a cancellation: refunded.
- A file that is corrupt, won't open, or isn't what the product page described: tell us within 30 days and we'll repair or replace it. If we can't, we'll refund that file, or return the credits you spent on it.
- An order we can't fulfill, for example a credit pack bought without an active membership: refunded.
- A download that fails or a link that expires before you use it: we'll reissue it free, without spending another credit.
Apparel. Apparel is printed on demand for each order, so we can't accept returns or exchanges for size or color preference. Please check the size guide before ordering. If your item arrives misprinted, damaged or wrong, contact us within 14 days of delivery with a photo and we'll have it reprinted and sent at no cost, or refund it.
Chargebacks. Please contact us first, because we can usually fix a problem the same day. A chargeback on a digital purchase or membership that was delivered as described may lead to suspension of the account.
Contact: contact@kineticcarving.com